Common purchase queries answered
Orders and Shipping
Delivery times vary depending on your location and shipping method. Once your order has been shipped, you’ll receive a tracking number by email so you can follow its progress.
For more details about processing and estimated delivery times, please see our Shipping & Delivery Policy.
If you need to change your shipping address, please email us as soon as possible with your order number and the correct address.
We’ll do our best to update it before your order is processed or shipped.
All order updates, including tracking information, are sent to the email address provided at checkout. Please make sure you enter a valid and correct email address when placing your order.
You can also check your shipment status directly on 17TRACK (https://t.17track.net/) using your tracking number.
If you haven’t received any order or tracking updates, please email us with your order number and we’ll be happy to help.
No. We do not store or keep your credit card information on file.
Your payment information is securely processed by our payment providers.
In most cases, no sales tax is charged at checkout.
However, taxes, customs duties, or import fees may apply depending on your country, region, and local regulations. Any additional charges required by local authorities are the customer’s responsibility.
For more details, please see our Shipping & Delivery Policy.
We ship to most countries worldwide.
Shipping availability may vary depending on the destination and product. If you’re unsure whether we can ship to your country, please contact us before placing your order.
For more details, please see our Shipping & Delivery Policy.
Not always. Your order may be shipped in multiple packages depending on the number of items, warehouse location, product availability, and processing time.
If your order is split into separate shipments, you may receive more than one tracking number by email.
You do not need to create an account to place an order.
After completing your purchase, you may receive an invitation to create an account, but this is completely optional. As long as your shipping address and email address are correct, all order information and updates will be sent to you by email.
If you would like to create an account, you can simply register after placing your order.
If you need to swap an item
Returns and Exchanges
We accept return requests within 10 days of delivery, subject to our return conditions.
Please review our Returns & Refund Policy for full details on eligibility, return instructions, and any applicable conditions.
If you received the wrong item, please contact us immediately at support@ghiblinest.com.
To help us assist you faster, please include your order number and clear photos of the item you received in your email.
If your order arrived damaged, please contact us immediately at support@ghiblinest.com.
To help us assist you faster, please include your order number and clear photos of the damaged item in your email.
Please contact us at support@ghiblinest.com before sending any item back.
We will provide the correct return instructions and return address after your request has been reviewed and approved.
Any return sent without prior authorization may not be accepted or eligible for a refund.
Customer support is available exclusively by email at support@ghiblinest.com.
Please include your order number and relevant details so we can assist you as quickly as possible.
Please email us immediately at support@ghiblinest.com with your order number and the correct shipping address.
We will do our best to update it before your order is processed or shipped.
Yes, but please contact us by email as soon as possible after placing your order.
We recommend sending your request within 2 hours of purchase. Once your order has been processed or shipped, we may no longer be able to change or cancel it.
Please email support@ghiblinest.com with your order number and request details.
Yes, pre-orders may be available for some sold-out items.
Please contact us at support@ghiblinest.com for availability and ordering instructions before placing your order.