Order Cancellation
Orders may be canceled within 2 hours after the order is placed.
To request a cancellation, please email us at support@ghiblinest.com and include your order number.
After the 2-hour cancellation period, your order may already have entered processing or production, and we may no longer be able to cancel it.
Orders that have already been shipped cannot be canceled.
If a cancellation is approved, the refund will be issued to the original payment method.
10-Day Return Policy
Customers may request a return or exchange within 10 days from the date the order is delivered.
To be eligible for a return:
- The item must be unused and unworn
- The item must be in the same condition in which it was received
- Original packaging, tags, and accessories should be included where applicable
- You must provide your order number or proof of purchase
If more than 10 days have passed since your order was delivered, we’re sorry, but we’re unable to assist with a return or refund.
- Before returning any item, please contact support@ghiblinest.com for return instructions.
Please do not send your purchase back to the manufacturer or to any address without first contacting us.
Returns sent without authorization may not be accepted.
Damaged, Defective, Missing or Incorrect Items
Please inspect your order carefully upon delivery.
Claims for damaged, defective, missing, or incorrect items must be submitted within 7 days of delivery.
Please contact support@ghiblinest.com and provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging where relevant
If the issue is caused by an error on our part, we will review the claim and provide an appropriate solution, which may include a replacement, refund, or another resolution depending on the circumstances.
Please do not discard the product or packaging until your claim has been reviewed.
Non-Returnable Items
Certain products may not be eligible for return unless they arrive damaged, defective, or incorrect.
These may include:
- Personalized or customized products
- Made-to-order products
- Gift cards
- Digital or downloadable products
- Items that have been worn, washed, altered, or used
- Items damaged after delivery
- Items returned after the applicable return period
For hygiene reasons, certain personal-use products may also be non-returnable once opened or used.
Exchanges
We may provide an exchange or replacement when a product is damaged, defective, or incorrectly fulfilled.
If you need an exchange, please email support@ghiblinest.com and include your order number and details of the issue.
For exchanges requested because of incorrect size selection, preference changes, or other reasons not caused by our error, the customer may be responsible for return and reshipping costs.
Return Shipping
Unless the return is due to our error or a damaged, defective, or incorrect product, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
If the return is caused by an incorrect, damaged, or defective item supplied by us, we will review the return shipping arrangement based on the circumstances.
We recommend using a trackable shipping service for returns.
Ghibli Nest Store cannot be responsible for return packages that are lost before they reach us or the designated return facility.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If your refund is approved, it will be issued to your original payment method.
Banks, credit card companies, PayPal, or other payment providers may require additional processing time before the refund appears in your account.
Shipping fees and other non-refundable charges, where applicable, may be excluded from the refund.
Late or Missing Refunds
If you have received confirmation that your refund was processed but have not yet received it:
- Check your bank or payment account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still cannot locate the refund after checking with your payment provider, please contact us at:
Please include your order number.
Sale Items
Sale or discounted items may be subject to the same return eligibility requirements stated in this policy unless otherwise specified on the product page or at checkout.
Any statutory consumer rights that apply in your location remain unaffected.
Contact Us
For cancellation, return, refund, exchange, or order-related issues, please contact:
- Ghibli Nest Store
- Email: support@ghiblinest.com
Please include your order number whenever contacting us about an existing order.
This email address is the official contact method for Ghibli Nest Store regarding return, refund, cancellation, and customer service matters.